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One thing I’ve learned over the years is that most people genuinely want to do the right thing. When I walk into a workplace, museum, or organization, I rarely meet people who are intentionally trying to exclude Deaf people. Most are welcoming. They care about their staff, their customers, and their visitors. They want everyone to feel included, and I
One of the things I hear most often during training is, “I’m afraid I’ll say the wrong thing.” People worry about using the wrong words. They worry about offending someone. They worry they’ll ask a question they shouldn’t ask. So instead… They say nothing. I understand where that fear comes from. None of us wants to make someone feel uncomfortable.
Trust is something we rarely talk about when we talk about accessibility. Most organizations focus on providing access. They make sure an interpreter is booked, captions are turned on, or the room is accessible. Those things are important, but they’re only part of the picture. The bigger question is this: Do people trust that access will actually be there? I’ve
I’ve been noticing more online courses and learning apps focused on Deaf awareness and accessibility. I think that’s a positive step. They make learning more accessible, give people a place to start, and help introduce concepts that many people have never been exposed to before. But online learning can only take you so far. Most online courses are designed to
When people think about accessibility, they usually picture what they can see. An interpreter standing beside a presenter. Captions on a screen. A wheelchair ramp leading into a building. Those things matter, but they’re only part of the picture. What people don’t see is all the work that happens behind the scenes just to keep up. I’ve spoken with many
Have you ever noticed that some of the most important conversations happen before the meeting even starts? Someone stops by a coworker’s office. A quick conversation happens in the hallway. People grab a coffee together before walking into the boardroom. Ideas are shared. Opinions are formed. Decisions begin taking shape before anyone sits down at the table. For most people,
