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One of the things I hear most often during training is, “I’m afraid I’ll say the wrong thing.” People worry about using the wrong words. They worry about offending someone. They worry they’ll ask a question they shouldn’t ask. So instead… They say nothing. I understand where that fear comes from. None of us wants to make someone feel uncomfortable. But over the years, I’ve realized that silence
Trust is something we rarely talk about when we talk about accessibility. Most organizations focus on providing access. They make sure an interpreter is booked, captions are turned on, or the room is accessible. Those things are important, but they’re only part of the picture. The bigger question is this: Do people trust that access will actually be there? I’ve lost count of how many times I’ve heard
