Refund and Returns Policy

Refund and Returns Policy

Please note that for all classes and workshops 10% of tuition is a non-refundable deposit in cases of withdrawal.

Withdrawals before the start of a class

To withdraw from a class or workshop, students must contact SignAble Vi5ion Inc by email at least 2 days (48 hours) before the first class meeting. Students who request a withdrawal at least 2 days before the first class will receive a 90% tuition refund. Students who withdraw less than 2 days before the first day of class are not eligible for a refund.

Policy regarding course cancellations

As a small business, SignAble Vi5ion Inc is unable to underwrite its courses and reserves the right to cancel a class, workshop that does not meet minimum enrollment requirements. We also reserve the right to cancel or postpone any program or activity due to low enrollment or unforeseen circumstances. If SignAble Vi5ion Inc has to cancel or significantly alter a class, a full refund will be issued or the student may be placed in an alternate class with available spaces.

Missed Classes 

Please note we are unable to provide make-up opportunities, prorate or provide refunds for missed classes due to personal scheduling conflicts or illness. Exceptions may be made by the class instructor and in these cases, students are asked to speak to them.

Refund and Returns Policy for products

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@signablevi5ion.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@signablevi5ion.com and send your item to Kingston, ON.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to Kingston, ON – email info@signablevi5ion.com for the address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at info@signablevi5ion.com for questions related to refunds and returns.

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